Returns and exchanges
If you are not completely satisfied with your purchase, we offer a flexible returns policy within 15 days of receipt, subject to the following policy and conditions.
Free in-store returns & exchanges
Visit a NurseryVerse shop to complete your return or exchange free of charge upon presentation of proof of purchase and in accordance with our return policy. The refund will be made using the same method of payment as the one used to make the purchase.
Easy online return
Make a return request and follow our online return procedure.
Policy and conditions
Return time
If you are not completely satisfied with your purchase, we offer a flexible returns policy within 15 days of receipt, subject to the following policy and conditions.
Return costs
Return online
Return fees may apply depending on the item. Please refer to your return request for details.
Eligible products
Return in new condition
All returned goods must be in their original packaging, with labels, in new condition for any exchange or refund.
For exclusions and ineligible products, please refer to the “Ineligible products” section.
Ineligible products
Liquidation
Items on clearance sale with final sale, or at 50% off or more cannot be exchanged or refunded.
Assembled furniture or demonstrators
Assembled or demonstration furniture cannot be exchanged or refunded.
Hygiene products
Returns of hygiene products such as underwear, masks, creams, nasal aspirators, balms, etc. are final sale. No exchanges, no refunds.
Special orders
Special orders and made-to-measure orders are final sales. No exchange, no refund.
Customisable products
Personalised products such as self-adhesive labels are final sales. No exchanges, no refunds.
Gift cards
Gift cards are final sales. No exchanges, no refunds.
Articles in liquidation
Items on clearance sale with final sale, or at 50% off or more cannot be exchanged or refunded.
Price adjustments
Price adjustments are limited to a period of 15 days following the date of purchase.
Products eligible for price adjustments
The application must meet all of the following criteria to be eligible:
- The item must be of the same brand and model number.
- The price of the item must be in Canadian dollars and include all surcharges, shipping and other charges.
- The product must be sold and shipped by an authorized retailer or distributor located in Canada.
- Third-party sellers on marketplaces, resellers, and sellers whose products are being refurbished or liquidated are not eligible.
- The item must be in stock, available for sale, and must not be a limited-time offer, a pre-order or only available in limited quantities.
- The price of the item must not be lower because of a pricing or advertising error.
Special orders
Special orders and made-to-measure orders are final sales. No exchange, no refund.
Defective products
If you have received a defective product, our team will assist you in resolving the situation. Please inspect the items as soon as you receive your order and contact our customer service department if you have received the faulty product.
Warranty
Snowsuit warranty
Snowsuit breakage caused by a manufacturer’s defect is guaranteed for the duration of the current season. Only manufacturer’s defects are covered by this warranty, and NurseryVerse reserves the right to refuse to apply this policy at any time if the defect is deemed not to be a manufacturer’s defect. No refunds will be made for damaged snowsuits purchased in a previous season.
Warranty on baby items
Warranties are honored directly by the manufacturers of the following companies.
Holiday shopping
Purchases made at NurseryVerse from November 21 to December 24 will have an extended return policy until January 13 of the following year.
Frequently asked questions
Are returns free of charge?
Return online
Return fees may apply depending on the item. Please refer to your return request for details.
Can I make an exchange?
It is not possible to exchange products online. To obtain a new product or variant, complete a new order and return the unsuitable item separately.
How long does it take to receive a refund?
Once the goods have been received at our distribution centre, please allow 24 to 48 hours for your return to be processed.
Once the refund has been made, allow 3 to 7 working days for the funds to be returned to your original payment method.
In-store returns are processed directly on site. Please allow 3 to 7 working days for the funds to be returned to your original payment method.
Can I cancel or change my order?
It is not possible to modify a web order.
It is possible to cancel a recent order if it has not been processed or dispatched.
If your order has been processed and dispatched, it will not be possible to cancel it. Please complete an online returns form or visit our shop for a refund.